Privacy Policy
mahdaven highly values your privacy. We are committed to strictly complying with relevant laws and regulations, properly collecting, using, storing, and protecting your personal information to ensure your privacy and security. This policy details how we process your personal information; please read it carefully.
Personal Information We Collect
To provide you with a better shopping service, we may collect the following types of personal information:
- Account Registration Information: Including your name, email address, mobile phone number, and account password, used for registering a mahdaven account, logging in, and identity verification.
- Order and Transaction Information: Including information about the products you purchased, shipping address, contact number, payment method, payment amount, and order number, used for order processing, product delivery, transaction settlement, and after-sales support.
- Browsing and Usage Information: Including your device model, browser type, IP address, access time, viewed product pages, and search history, used to optimize the website experience and recommend products you may be interested in.
- Other Information: Such as inquiries and feedback you provide through customer service, messages, etc., used to resolve your issues and improve our services.
Purpose of Use of Personal Information
The personal information we collect will only be used for the following purposes and will not exceed the necessary scope:
Completing transactions: This includes processing orders, arranging shipments, collecting payments, and providing after-sales support.
Optimizing service experience: Based on your browsing and usage habits, we will optimize website functions and page layout to provide you with personalized product recommendations.
Communication and notifications: We will send you order status notifications, logistics information, activity reminders (if you have agreed to receive them), and customer service responses.
Protecting account security: Used for identity verification, identifying abnormal account logins, preventing fraud, account theft, and other risks, and protecting your account and asset security.
Complying with laws and regulations: We will cooperate with regulatory investigations or protect our legitimate rights and interests in accordance with relevant legal requirements.
Personal Information Protection Measures
We adopt various security technologies and measures to protect the security of your personal information:
- Technical safeguards: We use encryption technology (such as SSL encryption) to transmit and store personal information to prevent it from being illegally stolen or tampered with.
- Access Control: We strictly limit the access permissions of internal personnel to personal information, authorizing only necessary personnel to access relevant information in the performance of their duties, and providing them with privacy protection training.
- Security Monitoring: We regularly conduct security checks and maintenance on the website system to promptly identify and prevent risks such as security vulnerabilities and cyberattacks.
Sharing and Disclosure of Personal Information
We will not share your personal information with third parties indiscriminately unless the following conditions are met:
- Necessary for completing transactions: Such as providing your delivery information to logistics service providers to complete goods delivery; providing necessary transaction information to payment institutions to complete payment settlement. These third parties will strictly process information in accordance with our requirements and assume corresponding privacy protection responsibilities.
- Obtain your explicit consent: We will share your information with designated third parties only with your explicit authorization.
- Compliance with laws and regulations: We are required to disclose personal information to relevant departments as required by laws, regulations, judicial decisions, or administrative orders.
- Protection of legitimate rights and interests: To protect the legitimate rights and interests of you or other users, we will disclose relevant information when necessary (such as responding to fraud complaints, handling disputes, etc.).
Your Rights
You have the following rights regarding your personal information, which you can exercise by contacting customer service (service@mahdaven.com):
- Right to Inquiry and Correction: Inquire about your personal information and request correction if there are any errors.
- Right to Deletion: Request the deletion of your personal information if it complies with laws, regulations, and this policy.
- Right to Withdraw Consent: You may withdraw your consent to certain information collection and use (such as marketing push notifications), but this may affect the use of some services.
- Right to Account Deletion: You may apply to delete your mahdaven account. After account deletion, we will cease using your personal information and delete or anonymize the relevant information as required.
Policy Updates and Notifications
This Privacy Policy may be revised in accordance with updates to laws and regulations or service adjustments. The revised policy will be prominently displayed on the mahdaven.com homepage. In the event of significant changes, we will notify you via email, SMS, etc. Please review this policy regularly to understand the latest privacy protection measures.